Technology Support Specialist

Description: ? Provide technical support to patients and internal staff. ? Serve as the first line of support for internal users, responding to and resolving hardware, software, and network-related inquiries. ? Provide technical support via phone, email, or remote assistance to diagnose and troubleshoot issues. ? Assist with system updates, patches, and maintenance tasks to ensure system reliability and security. ? Maintain a log of user-reported issues and resolutions through a ticketing system, ensuring timely resolution and follow-up. ? Provide user training and guidance on best practices for using systems, software, and equipment. ? Support setup, maintenance, and troubleshooting of equipment. ? Collaborate with the engineering and product teams to implement new technologies, upgrades, and improvements. Requirements: ? Associate degree in Information Technology, Computer Science, or a related field (Bachelor?s degree preferred). ? 2+ years of experience in IT support, network administration, or a related field. ? Strong understanding of hardware and software troubleshooting, including desktops, laptops, iPads, and mobile devices. ? Familiarity with Mobile Device Management (MDM) solutions, particularly focused on Apple environments. ? Strong understanding of data analysis and reviewing/interpreting automated system logs. ? Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users and to empathize with their needs. ? Ability to work independently and prioritize multiple tasks in a fast-paced environment. ? Strong problem-solving and analytical skills. Benefits: