Part-Time Education and Training Program Assistant

ABOUT TWIN CITIES R!SE: Twin Cities R!SE is a nonprofit 501(c)3 whose mission is to transform the lives of those impacted by racial or socio-economic barriers through Personal Empowerment, career training, and meaningful employment. Our vision is a community where all individuals, especially people of color, have attained financial independence through employment success. Our 8-week career training programs provide participants with the skills needed to be successful on any job. Our training focuses on individual development, Personal Empowerment, Career Training, and the 21st Century Skills that today?s employers are looking for. Graduates of this program typically double or triple their annual income. Our career coaches help participants develop a career plan while providing them with the resources and placement connections needed to achieve their goals. Employers hire TCR graduates because they value that TCR graduates apply their Personal Empowerment skills leading to accountability, responsibility, conflict resolution, positive interaction, attendance and long-term change. They also know TCR graduates receive continued coaching services through the end of the first year of employment and that over 70% of TCR graduates stay at their job 1+ years, well above the general average. Our Personal Empowerment Training curriculum that provides transformative Emotional Intelligence Training has been designed by The Empowerment Institute at Twin Cities R!SE. Not only do our TCR program participants benefit from this training, The Empowerment Institute partners with businesses, schools, universities, and nonprofits to help them create their own empowered cultures within these organizations. JOB PURPOSE: The Part-Time Education and Training Program Assistant is an administrative and operational role supporting the education strategy and delivery of Twin Cities RISE (TCR) training programs. The position will be involved in a variety of activities and accountabilities from scheduling, reporting, and session facilitation support. Learning Management System (LMS) administration, content management, and participant communication. The role will work closely with TCR?s Education Strategy Coordinator to execute TCR?s Educational Strategy, maintain efficiency in delivery and execution, maximize both on-line and in-person learning experiences, and achieve TCR?s strategic goals. Position is a part-time hybrid role with facilitation mostly in a virtual classroom. 20 hours max weekly flexing schedule to support day and evening cohorts. Cohorts are 2.5 hrs. JOB DETAILS: Department: Education/Program Operations Reports To: VP of Program Operations Location: Minneapolis Office In-office or Hybrid: Hybrid Full or Part-time: Part-time (20 hours max per week) FLSA Status: Nonexempt PRIMARY DUTIES AND RESPONSIBILITIES: ?Manage administration of session scheduling and facilitate communication throughout the organization. ?Support facilitators by monitoring chat, attendance, and behavior during sessions as scheduled. ?Ability to troubleshoot technical problems related to Zoom, such as audio/video issues, screen sharing, and connectivity problems. ?Security Awareness: Awareness of Zoom security features and best practices to ensure the safety and privacy of participants, including managing meeting passwords and enabling waiting rooms. ?Attendance Tracking: Proficiency in using Zoom's attendance tracking features and excel tools to monitor participant attendance during online sessions. ?Coordinate communication with links for accessibility as new cohorts are launched and manage kick-off events to maximize attendance. ?Perform basic LMS functionality, support participants access to LMS as requested. ?Maintain Training Content Files for Education Services and Facilitators ?Maintain and organize Education Reporting resources measuring results and outcomes (Salesforce and Others) ?With the Education Strategy Coordinator- continue to develop and document Educational Services processes to improve efficiency and maximize results ?Perform Task Approvals for assigned LMS activities. ?Ensure education calendar is updated and accurate for cohorts. ?Coordinate delivery of certificates and other credentials for participants upon completion. SUPERVISORY RESPONSIBILITIES: None. This position does not supervise team members. JOB REQUIREMENTS: Minimum Education and Experience ?A bachelor's degree in education, instructional technology, or a related field is preferred. Relevant coursework or certifications in educational technology can also be beneficial. ?In-depth knowledge of Zoom features and settings, including scheduling meetings, managing breakout rooms, controlling participant permissions, and troubleshooting common issues. ?Proficiency in using LMS platforms and other educational technology tools. Knowledge, Skills and Abilities ?Knowledge of strategies to engage participants effectively during Zoom sessions, such as using interactive features, chat, and polling. ?Ability to identify and address issues related to the LMS, communication, and tracking participant progress. ?Experience with administrative tasks related to education, such as record-keeping, data management, and communication, is important. ?Strong computer skills, including familiarity with email, spreadsheets, and document management systems. ?Excellent skills in organization, attention to detail and time management. ?Accuracy in data entry and record-keeping is crucial to ensure that participant information and progress are tracked correctly. ?Ability to adapt to changing needs, technology upgrades, and program requirements. ?Strong organizational and multitasking abilities are necessary to manage attendance records, track progress, and coordinate completion ceremonies for participants. ?Solid problem-solving skills. ?Ability to communicate effectively with both participants and colleagues including the ability to develop rapport and build strong, trusting relationships. ?Ability to develop and maintain professional, collaborative relationships. ?Excellent written and verbal communication skills are essential for sending clear and informative communications to cohorts. ?Ability to flex schedule to provide assistance for evening cohorts. ?Ability to work cross-culturally and commitment to engaging in diversity, equity and inclusion efforts across the organization. ?A passion for the nonprofit's mission and a genuine interest in helping participants succeed is highly value. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Must be able to perform the primary duties and responsibilities of the position with or without reasonable accommodation. Physical Demands ?Ability to use a PC/laptop, requiring repetitive motion of fingers, hands and wrists. ?Required to occasionally move about in an office environment to access file cabinets, printers, etc., and remain in a stationary position for extended periods of time. ?Required to move about in a classroom during training facilitation. ?Ability to lift light materials and equipment in the typical office environment (up to 15 lbs.). ?Ability to be on video calls, with camera on, for all meetings. Work Environment ?Typical office environment. ?Work schedule: Occasional evenings and/or weekends will be required (workweek will be adjusted accordingly). ?Travel requirements: Position will be expected to travel throughout the Twin Cities metro area to attend meetings and other events. ?Location/structure of work: Position is hybrid. COMPENSATION AND BENEFITS: ?$22.16 to $26.60 per hour. ?Sick and Safe Time accrues 1 hour for each 30 hours worked to a maximum of 80 hours. HOW TO APPLY: ?Applications must be submitted online, via the Careers page on the TCR website. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. ?To request an accommodation during the application process, please e-mail [email protected]. The above statements are intended to describe the general nature and level of work performed by the employee in this position. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Twin Cities R!SE is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex (including pregnancy or pregnancy-related conditions), gender identity, sexual orientation, disability, age, marital status, veteran status, familial status, genetic information, or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.