Customer Support Representative - Remote (UT Only)

Description: ? Here at Gabb Wireless, we pride ourselves on our amazing safe tech products for kids! However, we also pride ourselves on providing world-class customer support for all our incredible customers. ? We are hiring full-time Customer Support Representatives to join our team. We are looking to provide authentic support experiences for our customers. An experience that is quick, helpful, and personable -- we understand that our customers are real people, just like us. ? In this role you will support our customer base in a robust way and handle inquiries regarding (but not limited to) account management, device and network troubleshooting, order support, billing, and more! ? Additionally, you will be responsible for the following items among other tasks? ? Answer incoming calls and provide high-quality support to our customers ? Take ownership of customer issues and follow problems through to resolution ? Work closely with supervisors and shift leads to ensure customer... satisfaction and a productive work environment ? Continually learn about our products and services to enhance your knowledge to better support our customers ? Learn from others and develop yourself as a customer support representative for Gabb Requirements: ? 1 years of experience in a customer support role, preferably for a technology product or service ? Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts) ? Exceptional communication skills and the ability to react quickly when speaking with customers ? Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately ? Enthusiastic and can-do attitude that radiates positivity and dedication to each customer ? Previous experience with Calabrio, Gladly, Maestro, or other call center software preferred Benefits: ? Hourly rate: $16 per hour ? Quarterly performance-based bonus potential ? Workplace flexibility: Choose if you want to work between our Lehi Office, or from home after graduating from training ? Company provided laptop and equipment ? Shifts Available: Monday - Friday 10:30 am - 7 pm or Tuesday - Saturday 7 am - 3:30 pm ? Eligible for medical, dental, and vision insurance benefits ? We offer a 401(k) retirement savings plan ? Generous Paid Time Off and Unpaid Time Off