Duties:
? Answer incoming calls and respond to patient inquiries in a professional and courteous manner
? Monitor and verify appointment schedules
? Resolve patient complaints or issues by investigating problems and finding appropriate solutions
? Maintain patient records by updating account information and documenting interactions
? Follow communication procedures, guidelines, and policies when handling customer interactions
? Collect copays and outstanding balances at time of service.
? Update patient's information in the EMR to ensure information is current and up to date.
? Schedule appointments for patients
? Respond and coordinate care responses through Klara
Qualifications: ? Minimum 1 year Medical Receptionist experience required ? Preferred experience with athenaOne EMR ? Preferred experience with Klara messaging ? Preferred experience with VOIP phone systems ? Excellent verbal and written communication skills ? Strong problem-solving abilities and attention to detail ? Ability to multitask and prioritize tasks effectively
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
? **This position requires in-person training and has the potential to be remote.***
