About the position
The Associate Director position at Verizon involves leading a team within the MILDEPS Government Program Management Office to support a large, complex network. This role is responsible for ensuring customer satisfaction, managing project assignments, and collaborating with various stakeholders to drive solutions and performance improvements.
Responsibilities
? Manage a team of employees and contractors located in multiple states and across several disciplines
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? Own responsibility for all aspects of the Performance Work Statement (PWS) and serve as primary customer contact
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? Collaborate with customer civilian and contractor administrative and technical staff
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? Plan and distribute work assignments
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? Set objectives and manage the performance to meet the objectives
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? Drive customer solutions
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? Manage vendor relationships
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? Interface directly with Verizon senior leaders to address complex customer requests
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? Perform risk assessments and develop strategic plans to mitigate risks
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? Monitor support response in regards to Service Level Agreements (SLA) and conduct periodic performance review meetings
Requirements
? 10 years of professional experience or Bachelor Degree from an accredited university in a related discipline (Masters preferred)
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? 10 years of Telecom and/or IT Implementation Experience
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? 5 years of relevant management/supervisory experience
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? 5 years of relevant experience with Data Center and High-Speed Networking
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? Significant experience following Project Management Body of Knowledge (PMBOK) methodologies
Nice-to-haves
? Active Top Secret Clearance
Benefits
? Hybrid work environment with defined work location
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? Minimum eight assigned office days per month
