How youll help us Keep Climbing (overview & key responsibilities)
As a Radio Operator for Delta Air Lines, you will be the first point of contact for Pilots and Flight Control using Radio, Telephone, and Satellite communications aiding Delta?s Operations. Conversations will be transcribed by you into flight history. Operators also work to maintain a network of over 170 radio sites. Operators may be called to assist in training other team members both new and recurrent. This is an Operations position that is shift work covering 24/7, weekends and holidays.
Internal Movement Eligibility:
? Must be in good standing in current position (no formal performance development ? Written Coaching Letter,?Corrective Action Notice, or Final Corrective Action notice - within the past 6 months).??
? Has not transferred in the past six months from current department in current station. This requirement can be?waived for promotional opportunities such as SA to CSA/CXA or CSA/CXA to Specialty CSA/CXA.?
? Must be in current role for at least 1 year if transferring from outside of the ACS/CGO/Clean/GSE division.
? ?Currently on active status, however, if you are on an inactive status, you may be eligible to transfer if you are?returned to active status prior to the transfer date.?
? Must successfully pass all pre-employment and assessment requirements if applicable.
? ?If you recently accepted an offer within ACS/CGO/Clean/GSE division and retracted it after 72 hours of?acceptance, you are required to wait 6 months to be eligible for a new role.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values ? Care, Integrity, Resilience, and Servant Leadership every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
? Competitive salary, industry-leading pro?t sharing program, and performance incentives
? 401(k) with generous company contributions up to 9
? Paid time off including vacation, holidays, paid personal time, maternity and parental leave
? Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
? Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
? Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
? Domestic and International space-available flight privileges for employees and eligible family members
? World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
? Recognition rewards and awards through the platform Unstoppable Together
? Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
? Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
? Embraces diverse people, thinking, and styles.
? Consistently makes safety and security, of self and others, the priority
? Must be at least 18 years of age
? High School diploma, GED, or High School Equivalency
? Type 45 wpm or higher
? Able to use a headset for transmitting and receiving audio clearly in English
? Remain at a desk for extended periods of time
? Be available for shifts 24/7, weekends, and holidays
? Flexibility to take on Special projects and additional duties assigned by Management as required for Daily Operations
What will give you a competitive edge (preferred qualifications)
? Experience with call intake.
? Superior Customer Service skills.
? Self-Starter, able to find creative solutions.
? Able to handle multiple tasks and prioritize their sequence of importance.
? Illustrate a ?want to? attitude, with the drive to be a proactive self-starter to identify new and innovative ways to handle responsibilities and think outside of the box.
? Maintains composure and a positive attitude as workload fluctuates.
