4 EST ServiceTitan CSR Expert HVAC/Plumbing Nights and Weekends- REMOTE

About Us:

As the only ServiceTitan Certified Call Center, Pink Callers provides fractional remote customer service for HVAC, plumbing, and electrical contractors. Our customer service rockstars, powered by both human expertise and AI-driven efficiency, manage incoming calls and interactions so contractors can focus on their work. We believe in serving our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.

Who You Are:

You are seeking a career, not just a job. You have a growth mindset, are motivated by professional development, and thrive in a fast-paced environment. You?re self-motivated, able to provide exceptional customer service, and have excellent listening and communication skills. You?re receptive to coaching, can meet or exceed goals, and have experience managing day-to-day scheduling operations. Plumbing, HVAC, or service industry experience is highly preferred!

Responsibilities
? Manage after-hours and weekend operations, including answering phones, email monitoring, and scheduling service appointments.
? Coordinate technician schedules for service calls, installations, and repairs.
? Dispatch technicians promptly and efficiently to job sites.
? Adjust technician schedules as needed to handle emergencies or last-minute changes.
? Serve as the main point of contact for customer inquiries, appointments, and concerns during nights, weekends, and holidays.
? Provide excellent customer service, resolving issues professionally and promptly.
? Maintain accurate systems for documents and client records.
? Support implementation and use of the Client CRM.
? Additional tasks to support company growth.

Minimum Qualifications: ? Experience in scheduling or dispatching ? Experience similar industry such as plumbing, HVAC, or electrical services is a plus ? ServiceTitan experience 1+ ? Experience in a Cloud based CRM (Jobber, HouseCall Pro, SingleOps etc) is a plus. ? Proficiency in Google Suite and Slack, ? Excellent time management, multitasking, and problem-solving skills. ? Strong attention to detail and communication skills. ? Familiarity with industry terminology, processes, and materials is a plus. ? Must pass background check ? You must be a resident of the following below states ? Delaware ? Florida ? Georgia ? Indiana ? Kentucky ? Michigan ? New Hampshire ? North Carolina ? Ohio ? Pennsylvania ? Tennessee ? South Carolina ? Vermont ? Virginia ? West Virginia

TECH REQUIREMENTS: ? Desktop or Laptop with webcam & speakers and a second monitor ? Operation System must be Windows or Mac based ? Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible ? 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor ? Supportable internet speeds and router easily accessible from your workspace

Position Details:
? Remote, full-time position.
? Schedule: Nights, weekends, and holidays (flexibility required).

Compensation

$13 per hour

If you're interested in being part of a dynamic and supportive team with opportunities to grow your career, we'd love to hear from you!

We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.

Requirements
? Employment Type: Part-time
? Work Hours: 40 to 40 hours work
? Required Education: High school or equivalent
? Required Experience: None(1) years

Job Type: Part-time

Pay: $13.00 per hour