Role Purpose
As a Room Attendant ? you?ll make sure our rooms and suites are always ?fresh and welcoming? for our guests after a busy day at work ? creating a haven for them to escape and relax in - or get a bit of last minute work done.
Key Accountabilities
? You?ll make sure our rooms are always at their best - we have standards - but it?s down to you to make that room special and memorable for guests.
? Help guests - you?ll be happy to help if someone needs a toothbrush or directions for example.
? Keep your supervisor updated on room service progress and alert them to any repairs needed
? Safety aware ? follow our established safety procedures at all times - and wear protective equipment when needed.
? Be organised - keep on top of supplies and amenities and always try to minimise waste.
? Reunite items with owners ? and log any lost and found property.
? Look smart ? wear your uniform with pride.
? Other ad-hoc duties ? unexpected moments when we have to pull together to get a task done.
? Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
? Report, turn in, and/or log all lost and found items according to established procedures.
? Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
? May regularly assist with deep cleaning projects.
? May have turndown duties.
? May assist with other duties as assigned.
Key Skills & Experiences
? It?s a physical role and you?ll be on your feet most of the day, so fitness is important.
? Strength ? with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
? You?ll might need to bend and kneel to complete some activities.
? Literacy skills - reading, writing and basic maths skills.
? Flexible attitude to shifts ? you may need to work nights, weekends and/or holidays.
