Duration: Long Term
Experience level: 10+ Years
- ----------This role requires Domain Experience as well-----------
- ----------Property and Casualty Insurance ---------------------------
Job Description:
Required Skills/Experience
10+ years of hands-on experience in one the following disciplines product, project, or portfolio management & program management
3+ years of hands-on experience working as IT Infrastructure Engineer
Strong understanding of Agile delivery methods
Experienced managing complex, multiyear Global projects
Relevant experience working with 3rd party vendors to deliver results
A background in Property and Casualty Insurance industry
Strong understanding of product lifecycle development and technologies utilized in the industry and the ability to see their impact
Broad experience delivering enterprise class software products for a national multi-cultural audience and defining digital content experiences (experience with insurance products helpful)
Demonstrated knowledge of business unit platforms and technical services
Ability to make decisions in a fast-paced, deadline-driven, and rapidly changing environment
Broad understanding of usability and user experience best practices
Strong diplomatic and consensus building skills
Strong ability to:
Convey technical concepts in a clear, understandable way
Evaluate, analyze, and interpret the voice of the customer through a variety of data sources
Overcome internal barriers and negotiate resource constraints to produce successful service management initiatives
Make decisions in a fast-paced, deadline-driven, and rapidly changing environment
Establish credibility, influence, and effective working relationships with peers and stakeholders
Interact and partner at all levels across the organization
Be both strategic and tactical in day-to-day interactions
Job Responsibilities
Lead the managed services vision and strategic development process for assigned business segment to include services roadmap development and periodic review processes
Manage a roadmap of infrastructure, security, and networking programs in pursuit of highly scalable, effective, and dynamic Infrastructure product for the assigned segment
Perform research, validation, and whitespace analysis to identify new opportunities for existing and new features/functionality
Foster close relationships with key constituents and technology vendors to validate strategy and roadmap
Deeply understand the business case for proposed services and initiatives in assigned business segment, including cost/benefit estimates, trends, competitive and risk analysis, service industry best practices, and product development timelines
Partner with business and technical teams to plan and prioritize service delivery release and specific release content
Act as first point of engagement; ensure regular reporting of status across all programs and projects, establishing the right controls within the team to ensure accurate status, pro-active risk management and robust plans.
Engage business partners to develop and execute action plans to address gaps
Prepare business case (financial/ROI) analysis to quantify and determine the value to the services organization of a current or potentially new service
Plan, prioritize, and manage the services, features, and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial, and corporate objectives in assigned business segment demonstrating strong understanding of the business segment needs
Collaborate with the engineering and operations teams to ensure consistent execution of service delivery plans following established service delivery methodology and processes that result in service delivery on time and in budget
Ensure establishment of program plans throughout the life cycle of the delivery. Ensure change is controlled, dependencies identified, and risks & issues managed
Build and maintain relationships with the business sponsors, understanding their goals and motivations, and shaping the technology roadmap to meet these business objectives
May mentor other Service Delivery Managers
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