This Role is 100% Remote!
Salesforce Administrator
Job Summary:
? The Salesforce Administrator will work with an agile, cross-functional team of project managers, business stakeholders, and other technical resources to continually enhance the company?s integrated Salesforce solution.
? This individual should have a passion for creating repeatable and scalable solutions to drive continual improvement and increase user satisfaction.
? The administrator should feel comfortable working collaboratively to communicate design options, assist change management, and adhere to governance requirements.
Essential Functions:
? Serve as a technology lead for Salesforce and communicate/collaborate at a high level with business owners and other technology team members
? Collaborate with stakeholders, understand business needs, and define requirements to guide implementation
? Design and implement repeatable and scalable solutions to fulfill business needs
? Work with business stakeholders to enhance/maintain Salesforce digital experience sites (aka communities/portals)
? Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions to resolve issues at the source
? Assist with data management to improve quality and cleanliness
? Work with external consultants as needed
? Manage Salesforce change control for both new functionality requests and environment management
? Own system documentation for Salesforce, its integrations, and ongoing enhancements/updates
? Manage Salesforce user access, security, roles, and profiles
? Manage system maintenance, including security reviews, release updates, health check, and optimizer
? Perform other duties as assigned or required; occasional night and weekend work is required
Job Qualifications:
Must possess the following competencies:
? Ethics and Values
? Drive for Results
? Planning
? Priority Setting
? Problem Solving
? Perseverance
? Decision Quality
? Self-Development
Must possess the following technical knowledge, skills, and abilities proportionate to the job?s essential functions:
? Proficiency with Salesforce?s declarative (out of the box) capabilities to prioritize configuration, when possible, vs. coding
? Experience with workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
? Experience with Salesforce digital experience sites (aka communities/portals)
? Familiarity with Salesforce software development lifecycle, sandbox environment management, and changeset deployment
? Salesforce Administrator certification (nice to have)
? Experience with DocuSign, Conga, Ardira, Adobe, Outreach, LinkedIn (nice to have)
Education / Experience:
? Two or more years of experience administering Salesforce
? College degree; equivalent hands-on experience will be considered
? Or any equivalent combination of education and experience that demonstrates the ability to perform the essential functions of this position This job description is a summary of job requirements and functions. It is not intended to be an exhaustive list of all responsibilities
