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The KA Field Account Manager is the ?Client Relationship Manager? responsible for providing proactive and strategic engagement with customers to further the relationship with United Healthcare. The role will be responsible for educating customers on their benefit plans, United Healthcare?s core wellness tools and resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A strong focus of this role will be training and educating on the United Healthcare tools and resources that are available to our United Healthcare customers and members.
The KA Field Account Manager will also be responsible for conducting open enrollment meetings, wellness fairs, lunch and learns along with coordinating coverage with other offices/vendors if they are not available. This role also includes facilitating the relationship between the customer and the Central Service team (CSO/DCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees.
This position reports to the local field market leader.
If you live in Massachusetts or New Hampshire, you will have the flexibility to work remotely
? as you take on some tough challenges.
Primary Responsibilities:
The KA Field Account Manager is accountable for client and member education as well as escalated service issues of small to mid-size, standard/non-standard customers. In this position, the KA Field Account Manager is responsible for the following:
Coordinates, staffs, and conducts open enrollment meetings and wellness fairs.
Acts as a strategic partner and consultative resource to the customer, responsible for the customer?s total service experience.
Deploys and trains customers on United Healthcare?s core wellness tools and resources.
Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer?s experience.
Communicates administrative or service-related changes to the customer.
Reports and advises customers on the level of member engagement with wellness programs and other plan features.
Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive, or other field employee.
Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate.
You?ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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