**Experienced Spanish Bilingual Remote Customer Service Representative – Health Insurance Enrollment and Support**

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in customer support and a desire to work in a dynamic and innovative company? If so, we invite you to join blithequark, a leading provider of cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. As a Remote Customer Service Representative, you will play a critical role in helping millions of consumers across the country navigate the complex world of health insurance and make informed decisions about their healthcare. **About blithequark** blithequark is a forward-thinking company that is committed to making finding and enrolling in health insurance simple, intuitive, and accessible to all. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower consumers to make better health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing innovative solutions for eligibility determination, plan selection, and enrollment technology. **Why Join blithequark?** At blithequark, we value our employees and offer a range of benefits and opportunities for growth and development. As a Remote Customer Service Representative, you will enjoy: * Competitive hourly rate of $17.00, plus performance incentives * Full-time or seasonal role, with opportunities for advancement and career growth * Collaborative and supportive team environment, with regular feedback and coaching * Paid training and certification programs, with opportunities for professional development * Flexible work arrangements, with the convenience of working from home * Comprehensive benefits package, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) **Responsibilities** As a Remote Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our clients. Your key responsibilities will include: * Inbound and outbound calls, with a focus on resolving customer inquiries and issues * Managing customer accounts and providing technical support, with a focus on creative problem-solving and adaptability * Application data entry, with attention to detail and accuracy * Online chat inquiries, with a focus on responding promptly and professionally * Interpretation and adherence to defined procedures and policies, with a focus on regulatory compliance * Extensive self-study, training, and testing, with a focus on passing required exams and certifications * Adherence to regulated guidelines for communications via all channels **Requirements** To be successful in this role, you will need to possess: * Moderate to advanced computer skills, with a high level of comfort learning new technology * High level of professionalism, with excellent verbal and written communication skills * Comfortable working from home, with a dedicated, private, and secure workspace * Personal device with functioning camera, required for the Training Period * Committed to full attendance for paid 3-week Training period * Minimum Internet Speed of 35 mb/s, with a hard-wired ethernet connection * Cable/Fiber Broadband Internet, with a hard-wired ethernet connection required (not compatible with mobile internet service providers and/or satellites) **Qualifications** While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, is a plus. Familiarity with CRM systems and practices is also desirable. **Preferred Experience** If you have experience in a call center, or have worked with CRM systems and practices, we encourage you to apply. Your skills and experience will be valuable assets to our team. **What We Offer** In addition to the benefits and opportunities mentioned above, we offer: * Paid training and certification programs, with opportunities for professional development * Collaborative and supportive team environment, with regular feedback and coaching * Flexible work arrangements, with the convenience of working from home * Comprehensive benefits package, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment, where all employees feel valued and empowered to succeed. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Join Our Team Today! At blithequark, we are passionate about delivering exceptional customer service and support to our clients. If you share our values and are committed to making a difference, we invite you to join our team today. Apply now and take the first step towards a rewarding and challenging career with blithequark. Why Choose blithequark? * Competitive hourly rate of $17.00, plus performance incentives * Full-time or seasonal role, with opportunities for advancement and career growth * Collaborative and supportive team environment, with regular feedback and coaching * Paid training and certification programs, with opportunities for professional development * Flexible work arrangements, with the convenience of working from home * Comprehensive benefits package, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) Responsibilities * Inbound and outbound calls, with a focus on resolving customer inquiries and issues * Managing customer accounts and providing technical support, with a focus on creative problem-solving and adaptability * Application data entry, with attention to detail and accuracy * Online chat inquiries, with a focus on responding promptly and professionally * Interpretation and adherence to defined procedures and policies, with a focus on regulatory compliance * Extensive self-study, training, and testing, with a focus on passing required exams and certifications * Adherence to regulated guidelines for communications via all channels Requirements * Moderate to advanced computer skills, with a high level of comfort learning new technology * High level of professionalism, with excellent verbal and written communication skills * Comfortable working from home, with a dedicated, private, and secure workspace * Personal device with functioning camera, required for the Training Period * Committed to full attendance for paid 3-week Training period * Minimum Internet Speed of 35 mb/s, with a hard-wired ethernet connection * Cable/Fiber Broadband Internet, with a hard-wired ethernet connection required (not compatible with mobile internet service providers and/or satellites) Qualifications * Moderate to advanced computer skills, with a high level of comfort learning new technology * High level of professionalism, with excellent verbal and written communication skills * Comfortable working from home, with a dedicated, private, and secure workspace * Personal device with functioning camera, required for the Training Period * Committed to full attendance for paid 3-week Training period * Minimum Internet Speed of 35 mb/s, with a hard-wired ethernet connection * Cable/Fiber Broadband Internet, with a hard-wired ethernet connection required (not compatible with mobile internet service providers and/or satellites) Preferred Experience * Previous experience in customer support or technical support roles * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act * Previous experience in a call center * Familiarity with CRM systems and practices What We Offer * Paid training and certification programs, with opportunities for professional development * Collaborative and supportive team environment, with regular feedback and coaching * Flexible work arrangements, with the convenience of working from home * Comprehensive benefits package, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment, where all employees feel valued and empowered to succeed. Contact Us If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job