**Experienced Program Manager, Customer Implementation – Public Sector Partnership Development**

At blithequark, we're revolutionizing the way governments and communities work together to drive innovation and progress. As a dynamic and mission-driven leader, you'll play a pivotal role in shaping our customer implementation and success strategy, ensuring seamless project delivery and unlocking long-term partnerships across critical verticals like broadband, transportation, energy, and water infrastructure. **About Your Role at blithequark** As a Program Manager, Customer Implementation, you'll lead a high-performing team in delivering exceptional customer experiences, working closely with government stakeholders to navigate complex projects and turn challenges into opportunities. Your expertise will be instrumental in driving growth, scaling impact, and fostering a culture of innovation within our organization. **Key Responsibilities:** * Lead a customer implementation and success team, working with customers to ensure projects are executed on time, within scope, and to high-quality standards. * Guide state and local partners through program implementation, turning mandates into milestones and challenges into opportunities. * Represent customer needs to cross-functional contributors within blithequark, including software engineers, designers, product managers, and policy experts. * Utilize AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders. * Build trusted relationships with key decision-makers, enabling blithequark to expand horizontally across state programs beyond broadband. * Collaborate with sales, product, engineering, and marketing teams to ensure our platform evolves with real-world needs and policy shifts. * Stay up-to-date on relevant federal and state policy developments, distilling insights to drive proactive engagement. * Identify opportunities for cross-agency growth in areas like water, energy, transportation, and public safety. * Provide mentorship and coaching to team members, supporting the efficient flow of information and expertise throughout the organization. * Represent blithequark at key convenings, public sector forums, and strategic meetings. **A Bit About You** We're seeking an exceptional individual with a unique blend of public sector savvy, technical fluency, and a growth mindset. If you have: * Deep familiarity with how federal funding flows through state and local government, with experience in broadband, infrastructure, or related programs being a plus. * Experience implementing technical solutions with or within government (e.g., GovTech, civic tech, federal grant programs). * The ability to quickly learn federal policy frameworks and advise internal teams and clients accordingly. * Technical fluency, with the ability to adopt new tools quickly (e.g., Slack, Linear, Notion, AI tools like Claude or ChatGPT) and use them to drive efficiency, collaboration, and insight. * A proven track record managing or mentoring client-facing teams in fast-paced or high-growth environments. * Exceptional communication, relationship-building, and stakeholder management skills, especially in politically complex environments. * Strong critical thinking and analytical skills, with the ability to anticipate both immediate needs and longer-term opportunities. * A self-starter mentality, with a willingness to take ownership and autonomy while collaborating well across technical and non-technical teams. * A Bachelor's degree in public policy, business, technology, communications, or a related field, with a Master's degree being a significant plus. **Nice to Have:** * Project management experience and/or certifications (e.g., PMP, Agile, Scrum). **About blithequark** We're a creative problem-solving organization that approaches a legacy industry with a new point of view. We're humble but ambitious, knowledgeable but curious, persistent but not obnoxious. We're concise and effective in written and spoken communication, comfortable working remotely, and united by a shared vision. **About What You Get…** As a valued member of our team, you can expect: * A competitive salary plus meaningful equity upside. * Comprehensive (and ever-expanding) benefits for employees and their dependents. * Opportunities to learn and grow – all things startups. * A chance to play a role in defining the roadmap as we realize success in the United States and pursue the bolder vision of tackling the global market. * To get away – we all convene 1-2x/year for team-wide retreats. * We're actively shaping our benefits program: have a say in which benefits matter to you. If you're a dynamic and mission-driven leader who thrives in fast-paced environments, we encourage you to apply to this exciting opportunity at blithequark. Join our team and be part of shaping the future of public sector partnerships and customer implementation success.