**Experienced Full Stack Desktop Support Specialist – IT Operations & Customer Service**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Desktop Support Specialist. In this role, you will be the go-to expert for troubleshooting, resolving, and preventing technical issues that impact our customers and internal stakeholders. **About blithequark** blithequark is a leading innovator in the entertainment industry, pushing the boundaries of what's possible in storytelling, technology, and customer experience. Our commitment to excellence is reflected in our cutting-edge products, services, and people. As a Desktop Support Specialist, you will be part of a talented team that shares your passion for delivering exceptional results and making a lasting impact. **Your Role** As a Desktop Support Specialist, you will provide high-performance operations support in a start-up environment, specializing in troubleshooting, research, diagnosis, reporting, and resolution of technical issues related to Windows, SCCM, CentOS Linux, MAC OSX, MS Office, email, network connections, and hardware/peripherals IT systems. You will help our customers in an efficient, professional, courteous, and proactive way, ensuring their expectations are met and exceeded. **Key Responsibilities** * Efficient setup and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment. * Manage end-user expectations and system troubles using technical and customer service skills. * Control the fundamentals of IT security protocols (account management, etc.). * In association with manufacturing engineers, set up and configure software, as well as troubleshoot and restore malfunctioning software in the computer environment. * Administer mail structures, device installation and configuration, printing structures, set up of third-party software. * Set up and improve PC structures in a networked environment with minimal user interruption. * Properly integrate devices, including printers, scanners, and digitizing capsules, with Linux, Macintosh, and Windows systems. * Examine current strategies, identify areas for improvement, and advise viable solutions. * Actively participate in ongoing technology introduction, improvement discussions, and projects in both an individual and institutional capacity. * Control break-restoration expectations with staff and communicate adjustments accordingly. * Research and recommend hardware and software solutions as needed. * Troubleshoot and repair, or set up for repair of defective computer equipment. * Successfully communicate status of problems and initiatives in progress to concerned parties on a timely basis. * Identify and advise solutions to technical problems as needed. * Record and communicate machine guide issues with end-users, IT team members, and management. * Carry out unique projects as needed. **Requirements** To be a contributing member of our team, you will have a combination of the following skills: * Degree or Bachelor's degree in Computer Technology or equivalent, or years of desktop support experience in a fast-paced production environment. * Excellent understanding of technology and the role of the patron in relation to the larger IT infrastructure. * Strong skills in Linux running structures (CentOS broadly speaking). Command line experience required. Remote control and scripting experience beneficial. * Windows 7 or 10 operating systems experience a plus. * Experience helping 3-D artists and software developers or working in a creative environment is a plus. * Ability to communicate in a professional and pleasant way with co-workers. * Tremendous technical, verbal, and written skills. * Self-starter, active, strong organizational skills, and ability to prioritize workload. * Team player that strives to maximize team/department performance. * Element-oriented and able to handle a variety of tasks in an efficient way. * Capable of managing time successfully, triaging, and prioritizing based on manufacturing desires. * Capable of lifting 22kgs on a regular basis. * Must be willing to participate in a rotating on-call schedule. **What We Offer** As a Desktop Support Specialist at blithequark, you will enjoy a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Some of the benefits you can expect include: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Flexible work arrangements and remote work options * Comprehensive training and onboarding program * Opportunities for professional certifications and education assistance **How to Apply** If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!