**Experienced Full Stack Customer Service Representative – Remote Beauty Advisor for blithequark**

Are you a customer service enthusiast with a passion for beauty and cosmetics? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Remote Beauty Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone and chat, ensuring their beauty needs are met with a smile. **Unlock Your Potential with blithequark** At blithequark, we believe that our people are the heart of our business. We're a company that's driven by our passion for people, and we're committed to creating an environment where our employees can grow, learn, and thrive. As a Remote Beauty Advisor, you'll be part of a team that's dedicated to delivering exceptional customer experiences, and you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. **Job Summary** We're seeking an experienced customer service representative to join our team as a Remote Beauty Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone and chat, ensuring their beauty needs are met with a smile. You'll be working in a fast-paced environment where no two days are the same, and you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. **Key Responsibilities** * Respond to client requests/inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues * Demonstrate high standards for quality service * Keep up to date with product/procedural knowledge and assessing industry trends * Work in tandem with the quality and training team to self-manage performance expectations * Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development * Maintain business acumen, courtesy, and professionalism when dealing with all client contacts * Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately * Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects * Strict adherence to key performance indicators (KPI) as set by management. * Strive to exceed key performance indicators (KPI) and quality goals as outlined by management * Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. **Requirements** * 2-3 years' experience in a business/professional environment; preferably in the service industry * Comparable experience in an office environment encouraged * Self-starter and ability to manage workload efficiently * Exceptional written communication skills * Demonstrate ability to deliver a high level of client service under high volume * Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen * Professional, upbeat, and engaging oral and/or written communication * Ability to develop relationships with clients, even in difficult situations * Ability to advise and counsel clients in a quick and efficient manner * Must be computer literate and internet savvy, e-commerce and online shopping experience preferred * Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) * Excellent Data Entry skills / 45-55 wpm minimum * Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. * Vacation blackout period applies during the holiday season and promotional periods * Punctuality is essential **Preferred Qualifications** * Bilingual (English & Spanish) * Experience in the beauty or cosmetics industry * Live chat experience * Call center experience * High school diploma or equivalent **Technology Requirements** * Minimum PC Requirements: + CPU Speed: Dual Core 1.2 GHz or better + Intel Core i3 or AMD Ryzen 3 or better + Hard Drive: 40 GB or more of available space + Memory: 8 GB of RAM or better + Operating System: Windows 10 Professional * Minimum Monitor and Accessory Requirements: + Dual Monitors: 1280 x 1024 (SXGA) screen resolution + One monitor and one laptop OR 2 monitors * Minimum Internet Connectivity Requirements: + Must have Hard-wired connection (no wireless/WiFi) + Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed + Internet connection must not be shared with more than 3 devices in the same location. **Benefits** * Competitive hourly rate of $18.00 per hour * Opportunities for career growth and professional development * Flexible scheduling to accommodate your needs * Paid training and onboarding program * Referral program * Vacation blackout period applies during the holiday season and promotional periods **How to Apply** If you're a motivated and customer-focused individual with a passion for beauty and cosmetics, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application. **About blithequark** At blithequark, we're committed to creating an environment where our employees can grow, learn, and thrive. We're a company that's driven by our passion for people, and we're dedicated to delivering exceptional customer experiences. If you're a motivated and customer-focused individual with a passion for beauty and cosmetics, we encourage you to join our team and be a part of our dynamic and supportive environment.