**Experienced Customer Support Representative – Resolution Coordinator, Contact Center Operations at blithequark**

Are you a motivated and customer-focused individual looking to kickstart your career in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow professionally? If so, we invite you to join blithequark's team as a Resolution Coordinator, Contact Center Operations, where you will play a vital role in providing top-tier support to our clients, stores, and partners. **About blithequark** blithequark is a leading organization that is committed to empowering its employees to achieve their full potential. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our team members can grow both personally and professionally. With a strong focus on customer satisfaction, we strive to exceed expectations and build lasting relationships with our clients. **Job Summary** As a Resolution Coordinator, Contact Center Operations, you will be responsible for handling a high volume of incoming calls, visits, and messages from clients, stores, and partners. You will utilize various systems and tools to respond to inquiries and resolve issues in a timely and efficient manner. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Handle a high volume of incoming calls, visits, and messages from clients, stores, and partners * Utilize various systems and tools to respond to inquiries and resolve issues in a timely and efficient manner * Provide expert-level support to clients, stores, and partners, ensuring their needs are met and exceeded * Collaborate with internal teams to resolve complex issues and provide solutions * Maintain accurate records and documentation of customer interactions * Participate in ongoing training and development programs to enhance skills and knowledge * Contribute to a positive and inclusive work environment, promoting a culture of teamwork and collaboration **Essential Qualifications** * Bachelor's degree in a related field (e.g., business, communications, customer service) * High school diploma or equivalent required * Proficiency in Microsoft Office programs (Outlook, Word) * Strong typing skills (at least 25 WPM) * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Preferred Qualifications** * Previous customer service experience in a contact center or similar environment * Experience with CRM software and other customer service tools * Knowledge of sales and marketing principles * Certification in customer service or a related field (e.g., Certified Customer Service Representative) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong typing skills (at least 25 WPM) * Proficiency in Microsoft Office programs (Outlook, Word) * Ability to work independently and as part of a team * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to adapt to changing priorities and deadlines * Strong time management and organizational skills **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including: * Ongoing training and development programs to enhance skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and inclusive work environment, promoting a culture of teamwork and collaboration **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional customer experiences and are committed to exceeding expectations. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for career advancement and professional growth * Collaborative and inclusive work environment, promoting a culture of teamwork and collaboration * Access to industry-leading tools and technologies * Ongoing training and development programs to enhance skills and knowledge **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * $25/hour salary * Opportunities for career advancement and professional growth * Collaborative and inclusive work environment, promoting a culture of teamwork and collaboration * Access to industry-leading tools and technologies * Ongoing training and development programs to enhance skills and knowledge **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job