Experienced Customer Success Manager for the Cannabis Retail Industry – Driving Business Growth and Customer Satisfaction through Strategic Partnerships and Operational Excellence

Welcome to blithequark: The Leading Full Retail Ecosystem for Cannabis blithequark is revolutionizing the cannabis industry with its comprehensive suite of products and services, empowering dispensaries to run, grow, and scale their businesses efficiently. Our innovative solutions, including blithequark Maui, blithequark Pay, Greet, Stash, and View, along with our ecommerce and marketing capabilities, enable retailers to stay compliant, streamline operations, reach new customers, and maximize profitability. At blithequark, we're not just about keeping up with the industry; we're about getting ahead and making a meaningful impact. Our Culture: A Team of A Players blithequark is not your average company. We're a team of driven, accountable, and low-ego individuals who are relentlessly focused on customer success. We challenge assumptions, hold ourselves and each other to the highest standards, and we win together. If you're looking for a place to coast, you won't last here. But if you want to grow faster than you thought possible and be part of a team that's changing the cannabis industry, then you're in the right place. The Role: Customer Success Manager We're hiring experienced Customer Success Managers who know what it takes to run a dispensary and want to scale that expertise to impact the entire industry. As a Customer Success Manager at blithequark, you'll own a portfolio of our mid-market and enterprise customers, serving as their trusted partner and advisor. You'll run quarterly business reviews, drive adoption across our product suite, and ensure our customers hit their most important outcomes. One day you'll be deep in the workflows of a multi-store operator, the next you'll be sitting across the table from private equity investors advising on retail efficiency and compliance. Key Responsibilities: Own a book of high-value customers and become their go-to advisor, providing strategic guidance and support to drive business growth and customer satisfaction. Build and maintain strong relationships with dispensary executives, operators, and investor groups, leveraging your industry expertise and network to identify new opportunities and drive revenue growth. Lead quarterly business reviews (QBRs) to align blithequark with customer goals, identifying areas for improvement and developing strategies to address them. Drive adoption of blithequark's product suite, including blithequark Maui, Ecom, Pay, Greet, Stash, and View, and ensure customers are getting the most out of our solutions. Spot risks early, resolve issues fast, and protect renewals, using your expertise and judgment to mitigate potential problems and ensure customer satisfaction. Partner with Sales, Support, and Product to ensure the customer voice drives improvements, providing feedback and insights to inform product development and sales strategies. Track customer health and ROI with data, not guesswork, using metrics and analytics to measure customer success and identify areas for improvement. Live blithequark's values daily, demonstrating high performance, low ego, and accountability, and using your industry expertise to challenge the status quo in service of our customers and blithequark. About You: You've been a dispensary GM, retail director, or multi-store operator and have a proven track record of success in the cannabis industry. You understand cannabis retail operations, compliance, and customer experience inside and out, with a deep knowledge of the industry and its challenges. You're comfortable with executives and investors, able to hold the room and provide strategic guidance and advice. You're a relationship-builder with high EQ and a consultative style, able to build trust and rapport with customers and stakeholders. You thrive in a fast-paced, results-driven culture, with a strong work ethic and a willingness to learn and adapt. You want to grow your career at a company where mediocrity has no place, and you're excited about the opportunity to make a meaningful impact in the cannabis industry. You are insatiably curious and question everything, always looking for ways to improve and innovate. Why You'll Love blithequark: Mission-driven impact: Help the best dispensaries in the country scale smarter and faster, making a meaningful difference in the cannabis industry. High-performance culture: Work with top performers who push you to be your best, in a culture that values accountability, transparency, and collaboration. No bureaucracy, no politics: Just results, accountability, and teamwork, in a flat organization that values innovation and creativity. Compensation and growth: Competitive salary, benefits, and real opportunity for growth and advancement, as blithequark continues to scale and expand its operations. What We Offer: At blithequark, we offer a comprehensive compensation package that includes a competitive salary, benefits, and equity. Our benefits package includes medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits. We're committed to providing a supportive and inclusive work environment that allows our employees to thrive and grow, with opportunities for professional development and advancement. How to Apply: If you're excited about the opportunity to join blithequark and make a meaningful impact in the cannabis industry, please apply with your resume and a cover letter. We can't wait to hear from you and explore how you can contribute to our mission and success. Base Salary $80,000 - 90,000 with an OTE of $100,000 - $110,000 + Equity This role is open to anyone within the United States, except candidates in CA, NY, OR, or WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Apply for this job