**Experienced Customer Success Manager – Cloud Cost Optimization & Strategic Growth**

At blithequark, we're revolutionizing the way businesses approach cloud cost optimization, and we're looking for a seasoned Customer Success Manager to join our team. As a key member of our go-to-market organization, you'll play a critical role in delivering exceptional value to our customers throughout their lifecycle, from onboarding to renewal and expansion. If you're passionate about customer outcomes, cloud technologies, and scaling high-impact teams, we'd love to talk! **About blithequark** blithequark is a leading provider of cloud cost optimization solutions, helping businesses of all sizes reduce their cloud expenses and maximize their ROI. Our innovative platform and expert team enable customers to achieve measurable business outcomes, from cost savings to improved efficiency. As a Customer Success Manager at blithequark, you'll be part of a dynamic team that's passionate about customer success and committed to driving growth and innovation. **What You'll Do** As a Customer Success Manager at blithequark, you'll be responsible for delivering exceptional value to our customers throughout their lifecycle. Your key responsibilities will include: * **Customer Onboarding & Relationship Management** + Lead post-sales customer engagement from kickoff through onboarding, adoption, renewal, and expansion. + Develop and maintain Joint Success Plans (JSPs) to align customer goals with blithequark's capabilities. + Serve as a strategic advisor to customer stakeholders — including executives — and articulate how blithequark enables their cloud cost goals. * **Customer Outcomes & Retention** + Proactively monitor customer health metrics and usage patterns to identify risks and opportunities. + Drive Executive Business Reviews (EBRs) to highlight business value, align on KPIs, and uncover new use cases. + Partner cross-functionally with Technical Account Managers (TAMs), Product, Engineering, and Sales to remove friction, resolve issues, and deliver value. * **Revenue Growth & Forecasting** + Own all renewal negotiations and maintain accurate forecast reporting. + Identify and execute expansion opportunities by partnering with FAMs (FinOps Account Managers). + Deliver on gross and net revenue retention targets, customer satisfaction (NPS/CSAT), and platform adoption KPIs. * **Enablement & Internal Collaboration** + Develop playbooks and runbooks for onboarding, adoption, renewals, and expansion. + Collaborate with Sales and Solution Engineers during pre-sales to ensure successful customer handoffs and long-term value realization. + Advocate for customer needs internally and influence roadmap priorities with Product and Engineering teams. **About You** If you're passionate about customer outcomes, cloud technologies, and scaling high-impact teams, we'd love to talk! To be successful in this role, you'll need: * 5+ years in Customer Success, Account Management, or Sales roles at a B2B SaaS company, ideally with startup experience. * Proven track record managing a quota and driving high retention, expansion, and customer satisfaction. Experience running Executive Business Reviews and influencing stakeholders at all levels, including the C-suite. * Comfortable building and maintaining Joint Success Plans and working without rigid playbooks in a fast-paced, evolving environment. * Data-driven mindset with the ability to analyze customer health signals and drive proactive actions. * Entrepreneurial spirit and self-starter who thrives in ambiguity and cross-functional collaboration. * Strong communication and presentation skills for both business and technical audiences. * Bachelor's degree required. **What We Offer** As a Customer Success Manager at blithequark, you'll enjoy a dynamic and supportive work environment, with opportunities for growth and development. Our benefits package includes: * Competitive salary and bonus structure * Comprehensive health, dental, and vision insurance * 401(k) matching program * Flexible PTO and holiday schedule * Professional development opportunities and training * Collaborative and inclusive team culture **Please note:** blithequark is unable to sponsor employment visas or provide immigration-related support now or in the future. All candidates must have current, unrestricted authorization to work in the United States permanently. If you're ready to join a high-growth company that's revolutionizing the cloud cost optimization industry, apply now to become our next Customer Success Manager!