**Experienced Customer Success Architect – Logistics Infrastructure for E-commerce**
At blithequark, we're revolutionizing the logistics infrastructure for the internet, and we're looking for a seasoned Customer Success Architect to join our team in the UK. As a key member of our customer success team, you'll play a critical role in designing, rolling out, and optimizing delivery workflows for our largest and most strategic customers. If you're passionate about logistics, e-commerce, and building scalable products that drive delivery volume and customer satisfaction, we want to hear from you. **About blithequark** blithequark is building the logistics infrastructure for the internet, and we're just getting started. Our mission is to process a double-digit percentage of every physical last-mile transaction, and we're already seeing strong market pull as we serve some of the largest retailers in the world. Founded in 2021 by a team of experienced entrepreneurs and backed by top investors, including Y-Combinator and a16z, we're a well-funded startup with a clear vision for the future of logistics. **The Role** As a Customer Success Architect at blithequark, you'll be responsible for: * Designing and deploying logistics solutions that meet the unique needs of our customers * Driving product outcomes by using customer feedback and insights to shape features, workflows, and internal tooling * Managing high-impact implementations for our most important accounts, ensuring smooth onboarding and expansion * Bridging the gap between technical and operational teams to troubleshoot edge cases and build workflows for complex scenarios * Influencing the product roadmap by identifying and advocating for features that increase volume, improve delivery reliability, and enhance the customer experience * Representing blithequark in customer conversations, demos, and strategic planning sessions **What You'll Do** * Collaborate with customers to understand their delivery needs, order flows, and operational constraints * Translate customer needs into scalable product configurations * Act as a voice of the customer, using feedback and insights to shape features, workflows, and internal tooling * Collaborate tightly with engineering to evolve our delivery platform * Manage onboarding and expansion for our most important accounts * Troubleshoot edge cases and build workflows for complex scenarios * Ensure reliability at scale * Identify and advocate for features that increase volume, improve delivery reliability, and enhance the customer experience * Lead customer conversations, demos, and strategic planning sessions **What You'll Love About Us** * Early-stage, well-funded startup – directly impact the company and grow your career! * Quarterly broader team on-sites to bond with teammates * Competitive compensation and opportunity for equity * Flexible paid time off * Health, dental, and vision insurance **You Might Be a Fit If You:** * Have 4+ years of relevant experience (e.g., product management, operations strategy, logistics/supply chain, consulting, or startup experience) * Understand marketplace dynamics, logistics systems, or API-driven platforms * Communicate clearly and work cross-functionally with technical and non-technical teams * Are scrappy, resourceful, and eager to build from 0 to 1 – quickly * Enjoy solving real-world operations problems through systems and software * Bonus: Experience with delivery tech (e.g., route optimization, dispatching, fleet management), or a background in CS/engineering **What We're Looking For** We're looking for a seasoned Customer Success Architect who is passionate about logistics, e-commerce, and building scalable products that drive delivery volume and customer satisfaction. If you have a strong background in product management, operations strategy, logistics/supply chain, consulting, or startup experience, and you're eager to join a well-funded startup with a clear vision for the future of logistics, we want to hear from you. **How to Apply** If you're excited about the opportunity to join blithequark as a Customer Success Architect, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!