**Experienced Customer Service Representative – Remote in Texas with a Passion for Pets and Customer Satisfaction**

Are you a people person with a knack for building meaningful relationships and a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a proven track record of providing top-notch support to customers? If so, we want to hear from you! At Chewy, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. Our award-winning customer service organization is seeking a full-time, motivated Customer Service Representative to join our team. As a remote-based Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, while making a real difference in the lives of our customers and their furry friends. **About Chewy** Chewy is more than just a pet supply company – we're a community of pet lovers who are dedicated to providing the best possible experience for our customers and their pets. With a wide range of products, competitive pricing, and exceptional customer service, we're changing the way people shop for their pets. And we're just getting started! **What You'll Do** As a Customer Service Representative, you'll be the face of Chewy, engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding that perfect chew toy. You'll be responsible for: * Engaging with customers in a friendly, professional manner, using active listening and problem-solving skills to resolve issues and provide solutions * Researching and resolving customer complaints in a timely and efficient manner * Operating with understanding, empathy, and kindness, using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration * Engaging with teammates, your direct Manager, and other team members across many levels of the organization to contribute to a culture of open-mindedness and growth * Maintaining accurate records and data entry, using computers and software to navigate systems and search for information to support customers **What You'll Need** To be successful in this role, you'll need: * 2 years of customer service experience, with a proven track record of providing exceptional customer experiences * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task and perform well in a fast-paced environment * Proficiency in using computers, both for data entry and rapid navigation through systems and the internet * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need to meet the following technical requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience * Work area acceptable for webcam use * Have a reliable wired, high-speed internet and broadband connection (30 Mbps download speed/ 10Mbps upload speed) * You provide high-speed internet; we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam) * Phone line not required; you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify **Why Chewy Customer Service?** At Chewy, we're committed to empowering our Customer Service Representatives to become their best selves. Here's what you can expect: * **YOU BELONG**: Chewy is a place where you can be your authentic self, bringing your perspectives and ideas to deliver on our mission * **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location * **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do * **YOU WILL GET SUPPORT**: When you join Chewy Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best * **YOU WILL GET REWARDED**: Chewy has you covered with competitive wages, medical & dental insurance, 401k, and more! **Equal Opportunity Employer** Chewy is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. **Apply Now!** If you're ready to join a team of passionate, driven, and customer-centric individuals who are making a difference in the lives of pets and their owners, apply now! Apply for this job