**Experienced Customer Service Representative – Order Processing and Production Support**

Are you a detail-oriented and organized individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative – Order Processing and Production Support. In this critical role, you will play a vital part in ensuring the smooth operation of our production process by accurately processing customer orders and providing exceptional support to our account managers. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to delivering exceptional results to our clients. Our team of experts is passionate about what we do, and we're committed to fostering a culture of collaboration, innovation, and growth. As a valued member of our team, you'll have the opportunity to work with talented individuals, develop your skills, and contribute to the success of our organization. **Key Responsibilities** As an Experienced Customer Service Representative – Order Processing and Production Support, your primary responsibilities will include: * Processing customer orders generated by account managers in a timely and accurate manner * Facilitating the production process by ensuring that all necessary information is accurate and complete * Checking orders over $5000 for accuracy and verifying purchase order correspondence with quotations * Documenting and arranging releases from inventory, as well as filing tickets for completed jobs * Maintaining a thorough understanding of production capabilities and product offerings * Evaluating and verifying purchase order correspondence with quotations, and verifying with account managers when questions arise * Preparing materials for return to customers and documenting Haz-Mat orders * Ordering marketing materials and managing internal forms, such as custom labels, bills of lading, job tickets, and invoices * Managing FSI and FSC records and filling in for account managers when necessary * Assisting the estimating department as required and performing additional tasks and duties as delegated by the Director of Sales **Essential Qualifications** To succeed in this role, you will need: * High school graduate or general education degree (GED) required; associate's degree or technical school preferred * 2+ years of experience in a customer service or production support role * Excellent communication and organizational skills, with the ability to work accurately and efficiently in a fast-paced environment * Proficiency in Microsoft Suite and ability to learn new software applications quickly * Strong problem-solving skills and ability to work under pressure * Ability to work in a manufacturing office environment with minimal travel required **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Bronze designation on ACT in lieu of high school equivalency * Experience in a similar role within the manufacturing or production industry * Knowledge of production capabilities and product offerings * Familiarity with FSI and FSC records management **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Accuracy: ability to perform work accurately and thoroughly * Active listening: ability to actively attend to, convey, and understand the comments and questions of others * Communication, oral: ability to communicate effectively with others using the spoken word * Communication, written: ability to communicate in writing clearly and concisely * Detail-oriented: ability to pay attention to the minute details of a project or task * Financial aptitude: ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions * Organized: possessing the trait of being organized or following a systematic method of performing a task * Project management: ability to organize and direct a project to completion * Problem-solving: ability to find a solution for or to deal proactively with work-related problems * Safety awareness: ability to identify and correct conditions that affect employee safety * Time management: ability to utilize the available time to organize and complete work within given deadlines * Working under pressure: ability to complete assigned tasks under stressful situations **Work Environment and Culture** As a valued member of our team, you'll enjoy a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our manufacturing office is climate-controlled, and we offer a range of benefits and perks to support your well-being and career development. These include: * 401(k) and 401(k) matching * Dental insurance * Disability insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Paid training * Tuition reimbursement * Vision insurance **Compensation and Benefits** We offer a competitive salary range of $14.00 - $18.58 per hour, depending on experience. In addition to our comprehensive benefits package, you'll enjoy a range of perks and incentives to support your career growth and well-being. **How to Apply** If you're a motivated and organized individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job