**Experienced Customer Service Representative - Medicare | 100% Remote Contract-to-Hire Opportunity**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where empathy and problem-solving skills are essential? If so, we invite you to join blithequark's team as a Customer Service Representative - Medicare in a 100% remote contract-to-hire role. This exciting opportunity allows you to work from anywhere within a one-hour radius of Philadelphia, PA 19103, while providing top-notch service to our valued customers. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry. Our commitment to excellence and customer satisfaction drives our success, and we're seeking like-minded individuals to join our team. As a Customer Service Representative - Medicare, you'll be part of a dynamic team that's dedicated to delivering 5-star service to our customers. **Job Summary** We're seeking experienced Customer Service Representatives to join our Medicare team on a 3-month contract-to-hire basis. As a Customer Service Representative - Medicare, you'll be responsible for handling claims, benefits, enrollment, member portal, ID cards, and other customer inquiries. Your primary focus will be on providing exceptional service, resolving issues, and ensuring customer satisfaction. **Key Responsibilities** * Handle inbound calls from customers, responding to their inquiries and resolving issues in a timely and professional manner * Provide accurate and helpful information to customers regarding their claims, benefits, enrollment, and other related topics * Utilize multiple systems to navigate customer information and resolve issues efficiently * Maintain a high level of empathy and understanding when interacting with customers, ensuring a positive experience * Collaborate with internal teams to resolve complex issues and provide exceptional service * Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction ratings * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 2+ years of experience in call center customer service, with a focus on inbound calls * Excellent customer-focused competencies, with a strong service-oriented mindset * Strong verbal and written communication skills, with the ability to clearly communicate complex messages over the phone * Ability to navigate multiple systems simultaneously * Empathy and strong problem-solving skills, with a focus on customer satisfaction * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * 2+ years of experience in the healthcare industry, with a focus on customer service * Previous experience working with Medicare or similar healthcare programs * Call center customer service experience, with a focus on inbound calls * Medical background or experience in a related field * HS diploma or GED with 2+ years of customer service experience/call center experience **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Empathy and understanding when interacting with customers * Strong verbal and written communication skills * Ability to navigate multiple systems simultaneously * Proficiency in Microsoft Office and other software applications **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative - Medicare, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive team environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** As a 100% remote employee, you'll have the flexibility to work from anywhere within a one-hour radius of Philadelphia, PA 19103. Our company culture is built on a foundation of excellence, customer satisfaction, and teamwork. We're committed to providing a positive and supportive work environment that encourages collaboration, innovation, and growth. **Compensation, Perks, and Benefits** As a contract-to-hire employee, you'll receive: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to ongoing training and development programs **How to Apply** If you're a customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your interest, along with your resume and a brief cover letter, to [insert contact information]. You may also reach out to us directly to discuss this opportunity further. Don't miss this chance to join blithequark's team and make a difference in the lives of our customers. Apply today and take the first step towards a rewarding career in customer service! Apply for this job