**Experienced Customer Service Representative - Field Solutions at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a leading organization in the industry, where we're dedicated to empowering our customers and employees alike. As a Customer Service Representative - Field Solutions, you'll play a vital role in shaping the customer experience and driving business growth. **About blithequark** At blithequark, we're proud to be recognized as one of the best places to work, with a reputation for fostering a culture of innovation, inclusivity, and excellence. Our commitment to diversity and inclusion has earned us accolades from top industry publications, including Forbes, which has named us one of the Best Employers for Diversity for the second consecutive year. Join our team and experience the difference for yourself. **About the Role** We're seeking highly motivated and customer-focused individuals to join our Agent Services department at our corporate office in Duluth, Georgia. As a Customer Service Representative - Field Solutions, you'll be responsible for delivering exceptional service to our term life policyholders and agents, addressing verbal and written inquiries, and resolving issues in a timely and professional manner. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of blithequark. **Responsibilities & Qualifications** As a Customer Service Representative - Field Solutions, your key responsibilities will include: * Delivering exceptional customer service to term life policyholders and agents, addressing verbal and written inquiries, and resolving issues in a timely and professional manner * Identifying concerns, asking appropriate questions, and responding to inquiries in a concise and courteous manner while documenting all research findings thoroughly * Performing corrections identified during calls and forwarding corrections to the appropriate party for further processing or approval when necessary * Recognizing priority situations and understanding when to notify appropriate parties * Maintaining knowledge of company products and procedures * Communicating professionally with irate customers To succeed in this role, you'll need: * 1 year of call center customer service experience (preferred but not required) * Minimum high school diploma or GED * Previous insurance or financial services experience (a plus) * Excellent PC skills * Intermediate skills in Microsoft Word * Excellent verbal and written communication skills * Excellent customer service skills * Attention to detail * Ability to maintain knowledge of company products and procedures * Ability to communicate professionally with irate customers **Schedule & Compensation** * 40 hours per week * Monday–Friday 9:00am - 6:00pm * Competitive salary range: $30,000-$33,000 based on experience **Remote Work Requirements** * Personal Computer / Laptop * PC or MAC * PC: Windows 10 compatible only (Cannot be Windows 7,8,9) * Cannot use a Chromebook * Internet Access – speed requirements: + Upload speed 8mbps + Download speed 15mbps **Career Growth Opportunities** The Customer Service Representative - Field Solutions position is the first step in a rewarding career path at blithequark. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year. **Benefits** * Day one health, dental, and vision insurance * 401(k) Plan with competitive employer match * Vacation, sick, holiday, and volunteer time off * Life and disability insurance * Flexible Spending Account & Health Savings Account * Professional development * Tuition reimbursement * Company-sponsored social and philanthropy events **Equal Opportunity Employer** It has been and will continue to be the policy of blithequark, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws. **Diversity & Inclusion** At blithequark, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. **Apply Now** Ready to join a dynamic team and contribute to the growth and success of blithequark? Apply now and take the first step towards a rewarding career in customer service. Apply for this job