**Experienced Customer Service Agent – Global Clinical Trials Support**

At blithequark, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our Client Services Support team, you'll play a vital role in shaping the future of clinical trials support. If you're passionate about problem-solving, have a knack for communication, and thrive in a dynamic environment, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative solutions for the clinical trials industry. Our team of experts is dedicated to delivering world-class support to our clients, and we're committed to creating a culture that values diversity, inclusion, and employee growth. With a strong focus on customer satisfaction, we're constantly seeking talented individuals who share our passion for excellence. **Job Summary** As a Customer Service Agent, you'll be the face of blithequark, providing top-notch support to our clients and their end-users. You'll be responsible for troubleshooting and resolving complex issues, documenting call information, and maintaining confidentiality. If you're a team player with excellent communication skills, a strong analytical mindset, and a passion for customer service, we encourage you to apply. **Key Responsibilities** * Support, troubleshoot, and resolve end-user issues in client software applications for clinical trials * Document all call information according to QA and internal standard operating procedures * Monitor team mailbox emails and document according to procedures * Maintain confidentiality as appropriate at all times * Adhere to departmental procedures for all emergencies * Collaborate with team members to ensure seamless support and resolution of issues * Participate in training and development programs to enhance skills and knowledge * Work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations (as needed) **Requirements** * College degree preferred; at least one year of applicable experience in a customer-facing role * Strong computer experience with Microsoft Office products and familiarity with SharePoint * Excellent written and verbal communication skills on a professional level * Strong phone skills and ability to communicate effectively with clients and team members * Ability to apply critical thinking and analytical skills to resolve daily issues * Bilingual skills in Spanish, French, and/or Japanese are a plus, but not required * Availability to work second or third shift, possibly weekends, with flexibility to float and cover additional shifts as needed * COVID-19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements **Preferred Qualifications** * Experience in a clinical trials or healthcare-related industry * Familiarity with CRM software and customer service platforms * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Excellent time management and organizational skills * Ability to maintain confidentiality and handle sensitive information **Training and Development** * Hands-on, hybrid training program with 3 days on-site and 2 days remote for approximately 6 months (could be shorter/longer) * Ongoing training and development opportunities to enhance skills and knowledge * Access to industry-leading tools and resources to support your growth and success **Benefits** * Unlimited paid time off * 401(k) match * Comprehensive healthcare * HSA matching * Ongoing learning opportunities * Flexible work arrangements to support work-life balance * Access to a range of employee benefits and perks **Equal Opportunity Employer** blithequark is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. **Accommodation Requests** If you're a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that values growth and development, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job