Experienced Customer Community and Campaign Manager – Leading Customer Engagement and Campaign Strategy for blithequark

Welcome to blithequark At blithequark, we're more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we empower employees across 170+ countries. Our mission is to create a world where everyone feels seen, heard, and valued. We believe that meaningful change creates extraordinary outcomes, and we're committed to making a positive impact on the lives of our customers and employees. Our Commitment to You At blithequark, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We're committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. Our culture is built on the principles of empathy, trust, and open communication, and we're dedicated to making sure every employee feels supported, empowered, and valued. The Opportunity We're looking for an experienced Customer Community and Campaign Manager to lead the development and execution of communication campaigns, provide expert guidance for our Managed Services customers, and collaborate with internal teams to foster engagement and adoption of our products and services. As a key member of our team, you'll play a vital role in managing our customer knowledge portal, ensuring it serves as a hub of valuable resources, tools, and insights. If you're passionate about customer engagement, campaign strategy, and community building, we want to hear from you. Key Responsibilities Managed Services Campaign Management: Act as a trusted advisor to Managed Services customers, providing campaign strategy, content, and execution support. Collaborate with customers to understand their goals and align campaigns with their organizational objectives. Customer Knowledge Portal Management: Oversee the day-to-day management of our customer knowledge portal, ensuring it is updated with relevant resources, articles, and best practices. Collaborate with subject matter experts to create and curate engaging, high-quality content for customers. Support for Larger Communications Initiatives: Assist the team lead in planning and executing larger communications projects, such as process improvements, product and feature releases, and strategic announcements. Collaborate with cross-functional teams to ensure alignment and consistency in messaging across all channels. Collaboration and Stakeholder Engagement: Work closely with product, design, and training teams to deliver consistent and impactful customer experiences. Partner with Customer Success Managers to ensure seamless communication and alignment with customer objectives. What We're Looking For Bachelor's degree in Communications, Marketing, Business, or a related field. 5+ years in communications, campaign management, or customer enablement, ideally within SaaS, rewards, or recognition industries. Demonstrated experience managing knowledge portals or customer communities. Proven ability to execute multi-channel communication campaigns with measurable outcomes. Strong project management skills, with the ability to manage multiple priorities and deadlines. Excellent written and verbal communication skills, with a focus on clarity and engagement. Proficiency in tools such as CMS platforms, email marketing software, analytics platforms, and other relevant technologies. Skills and Competencies To be successful in this role, you'll need to possess a unique blend of skills and competencies, including: Strong understanding of customer engagement and campaign strategy. Excellent communication and project management skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Proficiency in relevant technologies and tools. Passion for customer engagement and community building. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including workshops, webinars, and conferences. Our employees also have access to a range of resources, including online courses, books, and mentoring programs. We believe in promoting from within and providing opportunities for advancement, so you can grow and develop your career with us. Work Environment and Company Culture Our work environment is dynamic, collaborative, and fast-paced. We're a hybrid-first company, which means we offer a flexible work arrangement that allows you to work from home or in the office. Our office is located in a vibrant and accessible area, with plenty of amenities and activities nearby. We're committed to creating a positive and inclusive work environment, where everyone feels valued, respected, and supported. We celebrate our differences and believe that diversity and inclusion are essential to our success. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, bonus, and benefits. Our benefits package includes health, dental, and vision insurance, as well as a range of other perks, such as flexible work arrangements, professional development opportunities, and access to our employee recognition and rewards platform. We also offer a range of wellness programs, including mental health support, fitness classes, and healthy snacks. Conclusion If you're passionate about customer engagement, campaign strategy, and community building, we want to hear from you. As a Customer Community and Campaign Manager at blithequark, you'll have the opportunity to make a real impact on our customers and employees. You'll be part of a dynamic and collaborative team, and you'll have access to a range of training and development opportunities. Apply now to join our team and start your journey with blithequark.