**Experienced Customer Care/Social Media Manager – Delivering Exceptional Experiences for a Leading Concrete Repair Company**

Are you a customer-centric professional with a passion for social media marketing and a knack for creating delightful experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a forward-thinking concrete repair company, as our Customer Care/Social Media Manager. **About blithequark** At blithequark, we're not just about fixing concrete – we're about enriching lives. Our mission is to provide top-notch services that exceed our customers' expectations, and we're committed to building a culture that values respect, empathy, and growth. As a key member of our team, you'll be part of a dynamic organization that invests in its people, fosters a sense of community, and encourages innovation. **Benefits of Joining blithequark** As a valued member of our team, you'll enjoy a comprehensive benefits package that includes: * **Simple IRA (3% Match)**: Eligible after 1 year of employment, our Simple IRA program helps you plan for your future. * **Health Insurance Benefits**: We offer up to 50% of the Silver plan value for employees, with options to upgrade or downgrade coverage. * **AFLAC Supplemental Insurance Offerings**: Enhance your benefits with our AFLAC program. * **80 hours of ETO Accrued**: Enjoy 80 hours of earned time off (ETO) per year, available for use after 90 days of employment. **Key Responsibilities** As our Customer Care/Social Media Manager, you'll be responsible for: ### Appointment Coordination * Schedule and reschedule sales appointments via inbound and outbound calls. * Maximize efficiency in booking and route planning for our sales team. * Rescue cancellations with professionalism and confidence. * Engage with prospects via social media to drive appointments. ### Communication & Customer Support * Provide timely and accurate responses to customer inquiries. * Maintain detailed records and ensure smooth hand-offs between teams. * Embody the voice of the brand in every interaction. ### Marketing & Asset Development * Assist in creating and editing content for online and offline marketing materials. * Help manage applications for company awards and recognition opportunities. ### Social Media Management * Create and manage a content calendar for multiple platforms. * Monitor and respond to comments and messages. * Analyze social engagement and recommend improvements. ### Internal Communications * Keep internal teams updated on marketing programs and customer feedback. **Qualifications** To succeed in this role, you'll need: * Knowledge of customer service principles and practices. * Strong communication skills, both verbal and written. * Proficiency in using office software and comfort with CRM tools. * Accurate data entry and strong attention to detail. * Ability to stay focused in a desk-based, screen-heavy role. * Ability to prioritize tasks and adapt to changing priorities. * Positive, team-first attitude with a high level of professionalism. * Must be fluent in English and authorized to work in the U.S. * Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms. **Traits We Look For** We're seeking a candidate who embodies the following traits: * Coachable and open to learning * Positive attitude and resilience * Integrity and accountability * Strong customer focus * Team-oriented with a drive to win **Schedule & Work Location** * Full-Time * Monday to Friday * Some flexibility based on workload and events * On-site at our Goochland, VA office **Equal Opportunity** We're an equal opportunity employer and proud of the diverse team we're building. At blithequark, you'll be respected, supported, and given every chance to grow – regardless of your background. **Apply Now** Ready to join a company that's redefining concrete repair – one customer at a time? Apply now and become the trusted voice behind a leading concrete repair company. Apply for this job