**Experienced Customer Care Professional – Commercial & Merchant Servicing ID-1849 – blithequark Store**

Are you passionate about delivering exceptional customer experiences and building strong relationships with merchants? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Care Professional – Commercial & Merchant Servicing ID-1849. At blithequark, we pride ourselves on being a customer-centric organization that values the unique personalities and passions of our team members. As a Customer Care Professional, you will be the face of our brand, providing top-notch service to our merchants and internal stakeholders. Your role will be to resolve customer issues, celebrate their value to us, and make it easy for them to do business with us. **About blithequark** blithequark is a leading global payments technology company that enables businesses to thrive in a rapidly changing world. Our mission is to make commerce easier, faster, and more enjoyable for everyone. We are committed to innovation, customer satisfaction, and employee well-being. Our team is passionate about delivering exceptional results and making a positive impact on the communities we serve. **Job Summary** As an Experienced Customer Care Professional, you will be responsible for providing excellent levels of service to blithequark's UK merchants, responding to customer inquiries and issues via phone and cases, and resolving problems to the point of satisfaction. You will work in a hybrid environment, with 3 days a week in the office and 2 days working from home. Your shifts will vary between 8am-6pm, Monday to Friday. **Key Responsibilities** * Provide exceptional customer service to blithequark's UK merchants, responding to customer inquiries and issues via phone and cases * Resolve customer problems to the point of satisfaction, offering unique solutions and celebrating their value to us * Manage a workflow in line with departmental and individual goals, adhering to departmental quality standards * Work in a fast-paced environment, handling a variety of day-to-day workloads and tasks * Collaborate with internal stakeholders to provide internal support and resolve customer issues * Maintain accurate records and reports, using computerized systems for tracking information and troubleshooting **Essential Qualifications** * Previous customer service experience, either face-to-face or over the phone * Passionate about providing excellent customer service and building strong relationships with merchants * Computer literate to an intermediate level, with experience using computerized systems for tracking information and troubleshooting * Organized, diligent, and attentive listener with excellent communication skills * Ability to work in a fast-paced environment, handling a variety of day-to-day workloads and tasks * Outstanding multi-tasking skills, with a flexible approach to daily tasks * Problem-solving mindset, with a focus on finding creative solutions to customer issues **Preferred Qualifications** * Experience working in a customer-facing role, with a focus on resolving customer complaints and issues * Knowledge of blithequark's products and services, with a passion for staying up-to-date on industry trends and developments * Experience working in a team environment, with a focus on collaboration and communication * Ability to work in a hybrid environment, with a flexible approach to work arrangements and schedules **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build strong relationships with merchants and internal stakeholders * Strong problem-solving and analytical skills, with the ability to find creative solutions to customer issues * Ability to work in a fast-paced environment, handling a variety of day-to-day workloads and tasks * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Ability to maintain accurate records and reports, using computerized systems for tracking information and troubleshooting **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our team members. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. Our team members also have access to a range of learning benefits, including: * In-depth training programs for new hires * Ongoing training and development opportunities * Mentorship and coaching programs * Opportunities for advancement and career growth * Access to industry-leading tools and technologies **Work Environment and Company Culture** We are proud of our dynamic and inclusive work environment, where team members are encouraged to share their ideas and opinions. Our company culture is built on a foundation of respect, empathy, and open communication. We value diversity and inclusion, and are committed to creating a workplace where everyone feels welcome and valued. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive base salaries * Bonus incentives * Support for financial well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **How to Apply** If you are passionate about delivering exceptional customer experiences and building strong relationships with merchants, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job