Dispatch Manager (HHG Military Move)
About the position Responsibilities • Manage, coach, and build a team of Dispatch professionals. • Oversee the movement of Military Household Goods shipments across the lower 48 United States and U.S. Sea and Airports of Embarkation and Debarkation. • Implement a continuous improvement process culture to increase efficiencies and improve performance. • Increase competency level of Dispatch personnel to ensure high quality, compliance, and outstanding customer service. • Establish, monitor, revise, document, and communicate all directives, rules, and procedures to staff. • Assure proper information flow with operations on changes and/or problems with external customers or suppliers. • Evaluate staff performance on a regular basis and annually through the employee review process. • Monitor timely responses to external/internal customers and other HomeSafe Alliance functions. • Investigate, plan, and implement transport methods that are strategically effective and relevant. • Provide outstanding customer service to clients by managing the dispatch process. • Oversee rescheduling trips in the event of operator or vehicle shortages. • Pilot all outbound flows from warehouse to customers and ensure proactive communication to Customer Care. • Achieve GHC HomeSafe KPIs and SDS performance metric requirements. • Daily/hourly monitor all system efficiencies and adjust when needed. • Update all workflows regarding the moves in HomeSafe Connect. Requirements • High school diploma, GED, or equivalent required. • Bachelor's degree in Supply Chain, Transportation, Logistics preferred. • 5+ years dispatch, transportation, logistics, fleet, or distribution experience, within military move highly preferred. • 3 years domestic freight experience. • 2 years in a leadership/management role. • Must be a U.S. citizen due to contractual requirements. • Data-driven thinker and comfortable with modern Transportation Management System (TMS). • Thorough knowledge and understanding of domestic freight markets and operations. • Excellent written & verbal communication skills, patience, and empathy. Nice-to-haves • Prior military move management experience highly preferred. • System experience and MS Office proficiency. Benefits • Medical, Dental and Vision Insurance. • Paid time off (PTO) - Three weeks of PTO for newly hired employees. • 401(k) • Health and Wellness Programs. • Disability, Life and AD&D insurance. • Employee Support program. • Family Support: Bright Horizons, child and elder care services. • Teladoc Medical Experts, second opinion program. • Travel Accident & Medical. • TRICARE Supplement Plan. • Voluntary Benefit Plans. Apply tot his job