Customer Service & Experience Design Summer 2026 Intern

Department: Innovation Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Notice: We ask that you apply with your personal email address rather than your school email (.edu) so we can stay connected about future roles at Southwest. Be sure to attach a resume to your application. The Customer Service & Experience Design Intern will support the team in creating and enhancing customer experiences across multiple touchpoints. This role involves assisting with research, data analysis, and design initiatives that improve service delivery and customer satisfaction. Interns will help develop journey maps, gather feedback, and contribute to projects that align with Southwest’s commitment to hospitality and operational excellence. Additional Details • Join Southwest as a Summer 2026 Intern, with a 12-week internship lasting from May 19 – August 7, 2026. • Pay of $20-$22 per hour, corresponding with progress toward degree • Stipends may be offered based on eligibility and program criteria • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours (2702 Love Field Drive). • Dedicate 40 hours each week (maximum of 8 hours per day) to your internship responsibilities and tasks. • Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel). • Interns will be provided any required equipment, such as a laptop, for the internship. • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Duties and Responsibilities: The duties and responsibilities of Customer Service & Experience Design Intern may include, but are not limited to: • Assist in researching and analyzing customer feedback and experience data • Support the development of customer journey maps and service design projects • Help create reports and presentations to communicate insights and recommendations • Collaborate with cross-functional teams to implement experience improvements • Participate in brainstorming sessions and contribute creative ideas for enhancing customer interactions • Perform ad hoc projects to support customer service and experience design initiatives Knowledge, Skills, and Abilities • Strong analytical and problem-solving skills • Excellent communication and collaboration abilities • Familiarity with design thinking principles and customer journey mapping • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) • Experience with data visualization or design tools (e.g., Adobe XD, Figma) is a plus • Ability to manage multiple tasks and meet deadlines • Strong story telling skills Education: • Progress toward a degree, major, or minor in Business Administration, Human Factors, Psychology, Design, User Experience (UX) or similar degree required. • Progress towards a 4-year undergraduate degree preferred • To be eligible, you must be currently enrolled as a full-time student (as defined by your • university) at the time of application and during the internship • At least 3 semesters remaining at the time the internship ends is preferred • Minimum 2.5 cumulative GPA at the time of application Basic Qualifications: • Must be at least 18 years of age • You must have a valid U.S. Social Security Number to complete the full hiring process Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 01/21/2026 Apply tot his job