Applicant Call Representative

Internet Brands is a full-service Social Security Disability advocacy firm assisting individuals in obtaining their Social Security Disability benefits. The Applicant Call Representative will assist claimants in completing their applications by gathering necessary personal information and ensuring the application is accurate and complete. Responsibilities Completes the online application for the claimant Asks a series of personal medical questions Uses several systems to complete the process. Website, internal, and order management systems Demonstrate Empathy, Compassion, and Patience Maintain confidentiality of sensitive information Meet productivity and quality goals Use of call management software to answer calls, adhere to specified schedule, and breaks Skills Previous experience in a call center environment Customer service orientated with demonstrated ability to show empathy Excellent written and verbal communication skills Must be patient and inclined to help others Must be detail oriented Ability to achieve high productivity and quality standards Proficient working knowledge of Windows OS, Internet, and associated software BILINGUAL - English/Spanish a plus Benefits Health insurance options such as medical, dental, and vision coverage Flexible spending accounts (FSA) for medical and dependent care Short-term and long-term disability insurance Life and AD&D insurance 401(k) retirement savings plan with a company match Paid time off (PTO) Paid holidays Commuter benefits Access to our Employee Assistance Program (EAP) Well-being coaching services Voluntary benefits such as home, auto and pet insurance Discounted legal and financial services Company Overview Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. It was founded in 1998, and is headquartered in El Segundo, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Internet Brands has a track record of offering H1B sponsorships, with 20 in 2025, 45 in 2024, 4 in 2023, 3 in 2022, 47 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.